Since it is 2007 calendar and greeting card season (you haven't got yours out yet?) in the real estate world I thought it would be appropriate to talk about customer retention.

What about calendars? A 2007 calendar might get used and keep your name in front of your prospects but many just throw them out. How is yours working out? Please comment and let us know.

A hand written simple thank you note is still one of the most powerful marketing messages a business can use.

You want to stand out among the holiday mail? Handwrite a holiday greeting to your customers if you can and just thank them for their business. Make it personal. It should read like you are writing a short letter to one of your friends. The envelope should also be handwritten.

If you really would like to stand out and also do some good here is another idea:

Let your client know that instead of sending them a calendar, chocolate box or fruit basket you decided to donate a sum of money to the less fortunate in their name.

If you can... do it individually for each client. Your clients will then receive a notice from the charity that you made a gift on their behalf.

It will make you feel good. It will make your clients feel good. It will deepen your relationship.

And it will change the world a tiny little bit.

All the best.

-Ola